Find answers to common questions or get in touch with our support team.
Our team is available to help you. Send us an email at support@secusteri.com.
Three ways to add a cycle: 1) AutoReport (Pro) — install the desktop app, select your autoclave's report folder, and every new cycle uploads automatically. 2) Manual upload — go to Loads → New Load, upload the PDF/HTML report. 3) Manual entry — fill in the cycle data by hand. SecuSteri supports W&H Lisa, Castellini, and Anthos for automatic parsing.
Open any pending cycle and click Sign. You will be prompted to enter your 4-digit PIN to confirm the signature. Signed cycles are immutable and compliant with traceability requirements.
After signing a cycle, open it and click Print Labels. You can print all labels at once or generate a PDF. You can also print individual labels or generate an individual PDF. Labels include a QR code linking to the full cycle record.
SecuSteri automatically parses reports from W&H Lisa, Castellini, and Anthos autoclaves. With AutoReport (Pro), reports upload without any manual step. For other brands, upload the report or enter cycle data manually — we're notified and add automatic support progressively.
Send us an email at support@secusteri.com and we will respond as quickly as possible.
SecuSteri Print is a small desktop application that connects your local printers to SecuSteri. Once installed on the computer attached to your label printer, you can send traceability labels directly to that printer from any device — a phone, a tablet, or a laptop at home — without leaving your browser. SecuSteri Print is available on the Pro and Clinic+ plans.
Open Organization settings → SecuSteri Print and click Set up SecuSteri Print. SecuSteri configures everything automatically and gives you a password for the desktop client — click Show password to reveal it (you can reveal it again any time). Download SecuSteri Print for Windows or macOS from the same page, install it on the computer connected to your label printer, and sign in with your organization email and that password. Click Detect printers to import your printers, then assign one to each autoclave from the autoclave's edit page. Labels printed for cycles on that autoclave will be sent to its assigned printer.
You can reset your password yourself: open Organization settings → SecuSteri Print and click Reset password. A new password is generated; click Show password to reveal it, then sign in to SecuSteri Print on each PC with the new password.
Yes. As long as the computer running SecuSteri Print is powered on and connected to the internet, you can send labels to your workplace's printer from anywhere. SecuSteri Print runs quietly in the background and doesn't need to be in focus to receive print jobs.